Boxx & Boxx Manager

Privacy Policy

This privacy policy describes how the Boxx mobile app (for players) and Boxx Manager mobile app (for turf owners) collect, use, and share information. By using either app you agree to the practices described below.

1. Who we are #who

Boxx is operated by an independent developer. For questions or requests about your data, contact jivani.jevin25@gmail.com.

2. Information we collect #data

We only collect what's needed to run the booking and turf-management experience:

• Account info (via Google Sign-In): your email address, full name, and profile photo URL. This comes from Google when you sign in; we never see your Google password.
• Profile additions you provide: phone number (optional), updates to your display name.
• Booking activity: turfs you've viewed or favorited, slots you've booked, cancellation history, reviews you've posted. For turf owners, the equivalent bookings + pitch configuration + revenue records for turfs you manage.
• Device telemetry (anonymous): app open, screen views, button presses, and crash diagnostics via Mixpanel. We do not collect advertising IDs, precise location (beyond the city you select), or contact lists.

3. How we use it #use

• To authenticate you and keep your session secure.
• To show you turfs near you, confirm bookings, and notify you of changes.
• To help turf owners verify check-ins and manage their venues.
• To diagnose crashes and improve the apps. No personal data is sold or rented.

4. Where it's stored #storage

Your data is stored on Supabase (managed Postgres, ap-northeast-1 region). All transit is encrypted with TLS. Database access is restricted with Row-Level Security so each account only sees its own data.

5. Third parties we share with #third-parties

We do not run advertising networks, sell data, or share with data brokers.

6. Data retention #retention

Your account and booking history are retained for as long as your account is active. When you delete your account (see your rights below), we delete your profile and personal identifiers within 30 days. Aggregate, de-identified analytics may be retained indefinitely.

7. Your rights #rights

• Access: request a copy of the data we hold about you.
• Correction: update name / phone in-app from the Profile tab.
• Deletion: request account deletion from the address on your account — see how to delete your account. We complete it within 30 days.
• Withdraw consent: sign out at any time from the Profile tab; that revokes the active session.

8. Children #children

Boxx and Boxx Manager are intended for users 18 and older. We do not knowingly collect data from anyone under 18.

9. Changes to this policy #changes

We may update this policy as the apps evolve. Material changes will be flagged in-app on next sign-in. The "Last updated" timestamp at the top of this page always reflects the current version.

Legal

Terms of Service

1. Using the apps

You agree to use Boxx and Boxx Manager only for legitimate booking and turf management. Don't try to access other people's accounts, bookings, or turfs. Don't reverse-engineer or scrape the apps.

2. Bookings & payments

Boxx connects players with independent turf owners. Booking payments are collected online through Razorpay, our payment processor. The slot price is shown in-app before checkout. Cancellation, refund, and usage policies are set per turf — see the Refunds & Cancellations policy below. Boxx facilitates the booking but is not a party to the rental contract between you and the turf owner.

3. Turf owner responsibilities

Boxx Manager is provided to verified turf owners. You are responsible for the accuracy of your turf and pitch information, honoring confirmed bookings, and handling on-site check-ins.

4. Liability

The apps are provided "as is". We don't guarantee uninterrupted availability and are not liable for indirect or consequential losses from bookings or check-ins.

5. Termination

We may suspend accounts that violate these terms or platform safety rules. You may close your account at any time per the privacy policy.

Legal

Refunds & Cancellations

1. Cancellation window

Each turf owner sets their own cancellation window, which is shown in-app before you confirm and pay for a slot. As long as you cancel within that window, your booking is eligible for a refund.

2. Refund timeline

Eligible refunds are processed back to your original payment method through Razorpay. Once approved, the amount typically reflects in your account within 5–7 business days, depending on your bank or payment provider.

3. Late cancellations & no-shows

Cancellations made after the turf's cancellation window, and no-shows, may be non-refundable or partially refundable per that turf's policy shown at checkout.

4. Failed payments

If a payment is debited but your booking is not confirmed, the amount is auto-reversed by Razorpay, usually within 5–7 business days. If you don't see it, contact us with your transaction reference and we'll help resolve it.

5. Disputes

For any refund or billing question, email jivani.jevin25@gmail.com with your booking and transaction details. We respond within 2 business days.

Reach us

Contact

Email jivani.jevin25@gmail.com for privacy, account, billing, or platform questions. We typically reply within 2 business days.

Replace the bracketed placeholders above with your registered business details before submitting to Razorpay.